Privacy Policy

Welcome to our website. We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data We Collect

• Data you provide directly: When you book a tour with us, we collect necessary information such as your name, email address, phone number, and the ages of the passengers. This is strictly used to reserve your bus seats, verify ticket types during boarding, and communicate with you regarding your booking. The legal basis for processing this data is the performance of a contract between you and us. By booking tickets for children or infants, you confirm that you are their parent or legal guardian and consent to the processing of their age data for ticketing purposes.
• Data collected automatically: When you browse our website, we automatically receive certain technical information. This includes your IP address, device type, browser type, and the pages you interact with. This data helps us keep the site secure and ensure a smooth booking process.

2. How We Share Your Data We do not sell your data. We only share necessary information with trusted third-party systems required to run our services:

• Cloud & Hosting: Our website and databases are securely hosted on servers provided by Hetzner.
• Payments: We use Stripe as our payment gateway for secure transactions. We do not store, process, or have access to your credit card numbers.
• Email Services: We use a secure third-party mail provider (SMTP2GO) to ensure that your booking confirmations and tickets are successfully delivered to your inbox without going to spam.
• Some of our service providers, such as Stripe, may process or store data outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, are in place to protect your information.

3. Cookies & Tracking We use cookies for essential website functions (such as the WooCommerce shopping cart), language translation services, and security. You can control and manage your cookie preferences at any time through the Cookie Banner provided on our website.

4. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or tax requirements.

5. Your Rights (GDPR) You have the right to request access to, correction of, or deletion of your personal data stored on our systems. If you wish to exercise any of these rights, please contact us.

6.Security We take the security of your data seriously. All data transfers on our website, especially during the checkout process, are encrypted using Secure Socket Layer (SSL) technology. Credit card processing is handled securely via Stripe’s encrypted infrastructure.